At HORTI Direct.com, we stand for quality and service. Nevertheless, it may happen that something goes wrong or that a product does not meet your expectations. On this page you can read all about your rights, our guarantee conditions and how to file a complaint.
Warranty
The statutory guarantee applies to all our products. This means that a product must do what you, as a consumer, can reasonably expect of it.
What does that mean?
Is the product defective upon receipt or does it break down within a short period of time under normal use? Then you are entitled to a free repair, replacement or refund.
The length of the guarantee depends on the product. Some items are also covered by a manufacturer's warranty; this is in addition to the legal warranty.
Important:
Damage due to misuse, normal wear and tear or improper maintenance is not covered by the warranty.
If in doubt, always contact us. We will be happy to help you.
Complaints
Not satisfied with something? We hate to hear that, but we are happy to resolve it with you.
How can you file a complaint?
Mail your complaint to: info@hortidirect.com/en
1. Clearly describe the problem and add any photos or order details.
2. You will receive a substantive response from us within 3 working days.
3. We will handle your complaint carefully and look for a suitable solution together.
Not satisfied with our solution?
Can't we work it out together? Then you can also submit your complaint to the Dispute Commission via the European ODR platform: https: //ec.europa.eu/consumers/odr/.
